Contact Us

Have a question about our pieces or an order? The norvexali® team is ready to assist.

Whether you need help selecting a product, checking a delivery, or requesting a return, reach us at:

Customer Support: service@norvexali.com

Company Information

• Company Name: Suzhou Zhihantong Network Technology Co., Ltd.
• Registered Address: No. 115 Shangcheng Middle Road, Mocheng Subdistrict, Changshu City, Suzhou City, Jiangsu Province 501-YQ-5365
• Established: March 28, 2025
• Phone Number: +1 (997) 306-5431
• Email: service@norvexali.com

Help with an Order

Please include your order number, if available, and a brief description of what you need help with.

If an item arrives damaged or you receive the wrong product, attach clear photos of the jewelry and its packaging. These details help us review the issue and assist you more efficiently.

Product Questions and Feedback

For questions about materials, dimensions, colors, finishes, or care instructions, include the product name or a link to its page.

We also welcome suggestions about our collection and feedback on your shopping experience with norvexali®.

Return Assistance

Contact us by email before returning any items. Our team will review your request and provide approval and return shipping instructions.

Our registered address is not a designated return address. Please send a parcel there only if our team has specifically confirmed it for your return.

Thank you for shopping with norvexali®.